Last Updated: [01/07/26]

Thank you for shopping at KidzBD. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Return Eligibility

To be eligible for a return, please ensure that:

  • The item was purchased within the last 7 days.

  • The product is unused, unwashed, and in the same condition that you received it.

  • The product must be in its original packaging with all tags, labels, and accessories intact.

  • You have the receipt, invoice, or proof of purchase.

Non-Returnable Items: Certain types of items cannot be returned for hygiene and safety reasons, such as personal care items, innerwear, or clearance items (unless they arrive damaged or defective).

2. The Return Process

If you need to return an item, please follow these steps:

  1. Contact our customer support team via email at info@kidzbd.com or phone at +880 1770 030 023.

  2. Provide your order number and the reason for the return.

  3. Once your return request is approved, you can send the item back to our facility or we will arrange a pickup (depending on your location).

Please note: Customers are responsible for paying the return shipping costs unless the return is due to our error (e.g., an incorrect or defective item).

3. Verification and Processing Timeline

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria listed above.

Important Timeline: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment (or via mobile banking/bank transfer) within 7 to 10 working days.

4. Damaged or Defective Items

If you receive a damaged, broken, or defective product, please notify us immediately within 24 hours of delivery. Contact us with your order details and clear photos of the damaged item so we can arrange a swift replacement or full refund at no extra cost to you.

5. Contact Us

If you have any questions about our Returns and Refunds Policy, please reach out to us:

  • Phone: +880 1770 030 023

  • Email: info@kidzbd.com

  • Address: Plot: 20, Road: 17, Nikunja 2, Dhaka – 1229

Implementation Tips:

  • Payment Details: In Section 3, if you primarily use specific local mobile financial services (MFS) like bKash, Nagad, or Rocket, you can explicitly mention them (e.g., “…applied to your original payment method or MFS account within 7 to 10 working days”).

  • Placement: Like the Privacy Policy, link this clearly in your website’s footer and include a checkbox or link to it during the checkout process so customers are aware of the policy before finalizing an order.